Committed to Creating a Better World

PIA is driven by the highest standards of corporate governance and social responsibility. As a public sector organization and a business leader, PIA believes in building strong relationships with customers, partners, employees, and the communities in which it operates. The organization's values are exemplified in a range of corporate initiatives designed to impact positively on the lives of multiple stakeholders. PIA practices active corporate citizenship through social services, support for non-profit organizations, medical services for employees, the promotion of sports, and educational initiatives.

PIA has institutionalized the practice of good governance by establishing a Corporate Social Responsibility Committee. The Committee provides a platform to evaluate, update, and recommend best practices as PIA continues on its mission to adhere to business ethics and stamp out corruption. Corporate Social Responsibility (CSR) is woven into the fabric of daily operations at PIA. Our employees wholeheartedly contribute to our commitment to develop the organization, the communities in which we function, and the country.

Social Services

Boy Scouts Association

The PIA Boy Scouts Association (PIA-BSA), a provincial segment of the Pakistan Boy Scouts Association, is based on the value system of the Scout Promise and Law. The PBSA's mission is to actively train and develop members through Youth Training Programs.

Scouting contributes to the education of young people and helps build a better world where individuals can play constructive roles in society. The PIA-BSA's major contributions include providing Haj services at domestic and Saudi Arabian airports, engaging in activities with the Heritage Association of Pakistan, assisting special children at PIA's Al-Shifa Trust, and participating in a number of health, cleanliness, literacy, tree plantation, drug prevention, and blood donation drives. The PIA-BSA has also started a cricket academy where thousands of youth have received cricket coaching from PIA's renowned test and first-class cricketers. Following the earthquake tragedy of 8th October, 2005, the PIA-BSA immediately deployed contingents in Islamabad followed by scout deployments in Balakot, Garhi Habibullah, Muzaffarabad, and Bagh where relief goods were distributed and emergency services were rendered.

PIA Planetariums

Through a combination of projectors, optics, electronics, and precision engineering, PIA offers a range of cosmic experiences to the Pakistani people. The PIA Planetariums enable the viewing of virtual universes, replete with stars, planets, and nebulae and visitors throng the planetariums to look at astronomical phenomena such as eclipses, alien landscapes, planets, and the sun. PIA is the only airline in the world to have invested in an innovative and educational planetarium project that is open to the general public at affordable rates.

PIA Horticulture

Plants and trees provide habitat, shelter, food, materials and medicines to human beings and animals. Realizing the significance of a healthy and pollution-free environment, PIA set up a horticulture division in 1996. In addition to maintaining indoor and outdoor plants and trees, PIA Horticulture provides seasonal flowers for display in PIA's offices and for a range of events, winning several awards and accolades at flower exhibitions across the country. To reduce pollution and contribute towards a greener Pakistan, PIA Horticulture actively participates in tree plantation campaigns during each spring and monsoon season.

Support for Non-Profit Organizations

As part of its corporate social responsibility initiatives, PIA supports a number of charities and trusts:

• Al-Shifa Trust provides relief and rehabilitation services to special children suffering from cerebral palsy and other motor disorders.
• Zindagi Trust provides education to underprivileged and working children.
• The Citizens Foundation runs a professionally managed network of purpose-built schools in the poorest rural areas and most neglected urban slums of Pakistan
• CHAL is a network of non-profit organizations and individuals dedicated to providing rehabilitating services to disabled persons.
• SIUT (Sind Institute of Urology and Transplantation) provides medical services to the patients suffering from Urology, Nephrology, Transplantation and Liver Diseases.

Training and Education

PIA Training Center

The PIA Training Center is a leading airline training institution that delivers the highest standards of aviation instruction. The Training Center is built around a highly advanced training infrastructure, approved by local and international regulatory authorities such as CAA, ICAO, and IATA. The PIA Training Center's courses are based on a unique, standards-based curriculum designed to impart knowledge and best practices in all the aspects of the airline industry. The PIA Training Center provides quality training to PIA's pilots, engineers, air hostesses, and to employees of other associated PIA divisions.

PIA Model Secondary School

The PIA Model Secondary School was set up in 1980 to provide high quality education to the children of PIA's employees at an affordable fee. Situated at a distance from the hubbub of the city, the school is housed in a modern building that spans over 10 acres of land and is staffed by teachers dedicated to empowering children with knowledge and skills for the future. Equal emphasis is placed on curricular and extra curricular activities in order to produce well-rounded, holistic, and responsible citizens.

PIA Industrial Training Institute

The PIA Industrial Training Institute was established in 1986 to provide technical, vocational, and industrial knowledge to the families of PIA's employees. With the sustained support of top-level management at PIA, the Institute has functioned smoothly for over two decades, and has emerged as a leading industrial training center in the region. The Institute imparts industry knowledge, and specialized training courses in arts and crafts to the families of employees for a very nominal fee, empowering them to earn livelihoods and gain respect in their communities.

Medical Services

PIA Employee Health and Medical Services

The health and welfare of our employees has always been a matter of utmost importance and significance at PIA. All employees are provided with a comprehensive medical package, in collaboration with reputable hospitals, diagnostic labs, and medical institutions. In 1959, PIA established a Medical Division to supply wide-ranging medical coverage to active and retired employees. To ensure that the highest standards of aviation are maintained, a Crew Center periodically carries out air crew checks, in conformity with international and Civil Aviation Authority standards.

PIA's medical facilities cover the parents and spouses of serving employees, children up to the age of 27, unmarried daughters, and disabled, mentally challenged children of any age. Retired employees and their spouses are also eligible for medical care at PIA's Medical Centers. In addition to coverage in Pakistan's major cities, PIA has extended its medical network to 35 smaller stations, in collaboration with private and public sector hospitals. PIA also looks after its overseas employees under the Local National Health Scheme and Insurance Schemes.

PIA Sports Division

In continuation of its unwavering commitment to Pakistan's development, the PIA Sports Division was set up in 1958. PIA's contribution to the advancement of Pakistani sports remains unparalleled - no other organization in the country has consistently invested in the promotion and development of sports.

Visionary leadership at PIA provided the impetus for the airline to set up a unique career development plan for sportsmen. PIA provides attractive and stable jobs to outstanding sportsmen, empowering them to focus on what they do best. Sportsmen are provided gear, travel facilities, and benefits that have enabled them to excel and make Pakistan proud. PIA's sportsmen have been and continue to form Pakistan's lineup for major sports including cricket, hockey, football, squash, polo, tennis, bridge, chess, table tennis, cycling, and body building. PIA has dramatized the world of Pakistani sports by transforming popular games into national sports, national sportsmen into international heroes, and national tournaments into international sports bonanzas.

Safety

Corporate Safety & Quality Assurance

The PIA Corporate Safety & Quality Assurance Division ensures safe operations by adopting international standards and recommended industry practices. Strict adherence to Safety & HSEQ policy and procedures during flight as well as on ground helps in maintaining a hazard free workplace environment. Corporate Safety & QA Division is responsible for effective implementation of Safety Management System (SMS), Health Safety & Environment (HSE) Program, Flight & Ground Safety Management, Flight Data Monitoring & Analysis Program, Emergency Response Planning (ERP) and Fire Protection Services as well as Quality Assurance Program encompassing overall operations of the airline.

IOSA (IATA Operational Safety Audit) Certification

PIA is proudly maintaining its IOSA Certification and thus IATA Registration since 2005. The IATA Operational Safety Audit Programme is an internationally recognized and accepted system for assessing the operational management and control systems of an airline.

IOSA is based on industry proven quality audit principles and structured to ensure a standardized audit with consistent results. Airlines that meet all standards become registered with IATA as an IOSA Operator. IOSA Audit covers Organization and Management System, Flight Operations, Operational Control & Flight Dispatch, Aircraft Engineering & Maintenance, Cabin and Cargo Compartment Operations, Aircraft Ground Handling, Cargo Operations and Operational Security of the airline.

By virtue of PIAs IOSA Certification, PIA is able to ensure safety of passengers as well as employees.

Fire Safety-in the Workplace and at Home

PIA has made a number of arrangements to handle incidental fires and allied hazards. First Aid Fire Stations have been set up in Karachi, Lahore and Islamabad, and Fixed Fire Protection Systems have been installed at sensitive premises. PIA's locations are equipped with portable fire extinguishers and a range of other fire safety devices. All the installed equipment is inspected regularly and maintained in accordance with international standards.

Fire Safety Courses are conducted regularly to equip employees with fire fighting skills and to impart critical knowledge of preventive measures. Fire Prevention Courses are also conducted at the Staff Township and PIA Model Schools so that employees and their families can take appropriate fire prevention measures at home.

PIA's Corporate Safety & QA Division also actively engages in advocacy sessions to create awareness through print publications and sharing of experiences. Working in collaboration with the Fire Protection Association of Pakistan, PIA is committed to creating and promoting a culture of safety at a nation-wide level. The division's future plans include running fortnightly fire and safety awareness sessions at government and private schools.

“World No Tobacco Day Award, 2007” received by PIA

A media event was held at Islamabad to mark World No Tobacco Day. The event was organized by Ministry of Health and presided by Federal health Minister Mr. Muhammad Nasir Khan. The occasion was also blessed by the presence of Dr. Khalif Bile Mohamud WHO Representative to Pakistan.

PIA’s commitment for No Smoking on all flights, offices & premised since May 2005 was praised both by the Federal Minister and WHO representative. In recognition of PIA’s continuous contribution to the smoke free environment, WHO awarded PIA the “World No Tobacco Day 2007 Award”. PIA was the only organization in Pakistan to receive this award.

PIA representative Capt. Azizuddin, Deputy General Manager Flight Safety & HSE and F/E Nadeem Aslam, Deputy General Manager HSE attended the event and received the award.

During informal talks after the event, PIA representatives informed the WHO representative of PIA’s continuous commitment to create a smoke free environment and other measures that PIA is taking in the filed of occupational health. He was apprised of the PIA’s HSE Policy and phased implementation plan of OHSAS 18001 & EME. The efforts were praised by the WHO representative.

Emergency Response Planning

Passenger care is an airline's most crucial responsibility. Acknowledging the significance of Emergency Response Planning (ERP), PIA has set up a discrete section to handle emergencies. The Emergency Response Planning Section has developed an Emergency Response Manual and manages Emergency Response Center Teams, Field Teams, Family Assistance and Support Teams, and Volunteers. The ERP Section will also train volunteers in the areas of aircraft emergencies, rescue, basic first aid, and fire fighting to effectively respond to natural disasters.

Emergency Response Facilities, currently under development, will include the computerized data storage of teams and volunteers with an automated emergency call out system. The software application will also provide a technology supported callback system for contacting families of the affected.

PIA’s Emergency Response Planning Section hopes to contribute meaningfully towards national capacity building in the area of emergency management, through financial and human resource investments.

PIA Receives the CSR Award,2006

Mr Anwaar Rasul Khan, Senior Vice President - Coordination, receiving CSR (Corporate Social Responsibility) Award for year 2006 from Dr Saeeda Malik, Provincial Minister for Women Development, at 1st Annual CSR National Excellence Award ceremony held on September 5th 2006. PIA was one of the recipients of CSR Award that was given by Help International Welfare Trust to Companies/Corporations nationwide for their active participation to social causes in Pakistan