|Overseas Toll Free Numbers|
|8000-914-0002||UAE / Toll Free|
|0808-234-6321||UK / Toll Free|
|800-850-0150||Saudi Arabia / Toll Free|
|1-844-682-5260||USA / Toll Free|
|1-844-315-5983||Canada / Toll Free|
|800-90-0561||France / Toll Free|
|Click here for more Countries|
PIA for Employees
- Corporate E-Mail
- Report a Safety Issue
- PIA NEW LOGO (White Back Ground)
- PIA NEW LOGO (Green Back Ground)
- EPR Performa
PAKISTAN INTERNATIONAL AIRLINES
Corporate Safety & Quality Policy
Safety & Quality Certifications
IATA Operational Safety Audit (IOSA) is basic requirement to retain airline’s IATA membership. PIA is among the few developing country airlines which are compliant to IATA Operational Safety Audit (IOSA) requirements and standards since 2005. The standards body for IOSA is based in Montreal, Canada. A typical IOSA Certification Audit is based on a check list comprising of +950 IATA Standards and Recommended Practices. Each IOSA certification audit has two years validity and an airline must pass through a series of periodic recertification audits by IATA approved Audit Organization to retain its IATA membership.
PIA is successfully maintaining its IOSA certification and the current IOSA Registry is valid up to 24th June, 2015. IOSA registration demonstrates PIA’s renewed commitment to meeting the highest international operational safety standards in critical areas which include:
- Organization & Management System
- Flight Operations
- Operational Control and Flight Dispatch
- Aircraft Engineering & Maintenance
- Cabin Operations
- Ground Handling Operations
- Cargo Operations
- Security Management
EASA (European Aviation Safety Agency) is the centerpiece of European Union’s strategy for aviation safety, promoting highest standards of safety and environmental protection within the aviation industry. Its primary task is to draft legislation and provide technical advice to the European Commission and to the Member States. EASA part-145 regulation is adapted by many aviation maintenance organizations.
PIA Engineering & Maintenance is among the very first group of Non-European organizations which qualified as EASA Part-145 approved maintenance organization back in April, 2004. This has enabled PIA to provide aircraft maintenance services to European registered aircraft.
The EASA Part-145 approval validity is subject to clearing surveillance audits being conducted on periodic basis by European auditors. PIA Engineering & Maintenance, has so far, successfully gone through six such audits. The approval’s renewal Audit is conducted after every two-year period.
PIA Engineering & Maintenance has not only cleared the renewal audit in March 2006, but has also got extension of their scope of approval which now includes the heavy maintenance on state-of –the-art Boeing 777 aircraft. The scope of approval also includes light and heavy maintenance of Boeing 747, Boeing 737, Airbus A300 and Airbus A310 aircraft including maintenance on most of their Components at Shop level.
Quality Management System (ISO 9001:2008) Certifications
At PIA, Customer Focus and Continual Improvement is embedded in the heart of each and every employee, right from the top to the bottom most cadre. To achieve this aim of enhancing its customer satisfaction, PIA has undertaken a number of pioneering initiatives throughout its history.
The latest in this series of customer service initiatives is PIA achieving successful certification against the global benchmark standard ISO 9001:2008 for its entire chain of customer service activities. Starting from the Passenger Reservations and Ticket Sales / Cargo Sales, , then through to the Passenger Handling Services and finally culminating in the In-flight Cabin Services; the entire process has been carefully developed to meet the stringent requirements of ISO 9001:2008 Quality Management System Standards.
PIA achieved the initial ISO certification in the year 2006, and since then it is successfully maintaining all the certifications through regular independent management systems audits by accredited audit organizations.
HSE Management System (Health, Safety & Environment)
PIA has been proactive in understanding the needs of time and has launched the Health, Safety & Environment (HSE) initiative. The objective of this program is to mature the airline’s HSE systems to a level which will eventually lead to OHSAS-18001 and ISO-14001 certification.
As part of this program, PIA plans to conduct organization wide HSE trainings, development of HSE objectives, implementation of HSE system procedures and management reviews to assess the continual effectiveness of the HSE system. These accomplishments will make PIA a safer airline, paving the way for OHSAS and ISO certifications.