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PIA to create a new Division for Customer & Premier Service
Karachi; August 20, 2016
PIA has created a separate Division for Customer and Premier Service, to work under the newly appointed Director, Mrs. Tabassum Qadir. The new Division would be launched in mid September, after necessary groundwork has been done.
The new Division would focus on improving PIA's relations with customers and facilitate them in addressing their complaints. PIA Training Centre is adding new modules to their courses for providing better training to customer relations staff with the help of specialized instructors.
Apart from looking after all matters related to PIA Premier, the Division has also been tasked to focus on airline's product development, keeping in view international aviation standards, aiming at improving the brand image of PIA.