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Terms of Use

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1.   Introduction

Thank you for visiting the Pakistan International Airlines Corporation (PIAC) website entitled "piac.com.pk" (the "website"). Please take the time to go through the entire policy before using the website in any way directly or indirectly to make sure that you agree to be bound by the following Agreement without limitation or qualification. Please carefully review this Agreement before proceeding. If you do not intend to be legally bound by these terms and conditions, kindly do not access and use the website. PIAC reserves the right to change this Agreement and to make changes to any of the products or programs described in the website at any time without prior notice or liability. Any such revisions are totally binding on you and therefore you should periodically visit this page when you use the website to review the then current Agreement that binds you. PIAC also reserves the right in its sole and unbound discretion to deny you access to the website at any time.

2.   Disclaimer of Warranties & Limitation of Liability

You use the website at your own risk. The content is provided on an "as is" basis, without warranty of any kind, either express or implied, including without limitation any implied warranties of expectation of privacy, fitness for a particular purpose, merchantability, non-infringement or title. In no event shall PIAC or its affiliates be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, the use of or inability to use the website or for any of the content obtained through or otherwise in connection with the website, in each case regardless of whether such damages are based on contract, strict liability and also regardless of whether PIAC was given actual or constructive notice that damages were possible.

3.   Website & Content

PIAC may make changes to this website, or suspend or terminate it, at any time without advance notice. Changes will be effective as soon as posted on this website. The Content may contain inaccuracies and/or typographical errors. PIAC may alter, change or improve the Content at any time and without notice. PIAC makes no representations or warranties as to the Content's completeness or accuracy, and makes no commitment to update the Content. Airline makes no representations about the Content's suitability for any purpose.

4.   General

Your access to and use of software and other materials on, or through, this website is solely at your own risk. PIAC makes no warranty whatsoever about the reliability, stability or virus free nature of such software.

5.   Disclaimer of Warranty

To the maximum extent permitted by applicable law, PIAC disclaims all implied warranties relating to the information, products and services contained in this website. All such information is provided "as is" without warranty of any kind.

6.   Limitation of Liability

In no event will PIAC be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary, damages of any kind (whether based on breach of contract, tort (including negligence) or otherwise) arising out of: (i) access to, or use of this website, or any information contained in it; or (ii) the availability and utility of products and services (except carriage by air performed by PIAC). If we are unable to provide the services that we have agreed to provide you with, we will inform you and we shall reimburse you for any sums paid for those services, or we will offer you alternative services to the same value as those originally booked with us. Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law. Any carriage by air using a ticket obtained using this website shall be subject to the conditions of carriage of the relevant carrier and may also be subject to the Warsaw Convention, which may limit the carrier's liability in certain circumstances. You should refer to the note on conditions of carriage set out below.

7.   Limitation of Liability - Airport Tax

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares.

8.   Cookies

Our website may use "cookies" so that PIAC can better serve you with customized information when you return to our website. Cookies are identifiers which a website can send to your browser to facilitate a user's next visit to our website. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.

9.   Tickets/E-Bookings

The following terms and conditions apply:

  • In the case of E-Bookings, an agreement is not formed between you and PIAC until PIAC accepts an offer from you to buy a ticket. The offer will be considered to have been accepted by PIAC once you are in possession of a receipt of a ticket.
  • In case of a website error or inaccuracy, PIAC has full rights to cancel your reservations. In such a case, PIAC's only liability would be to refund the ticket price paid by the customer or the actual price paid if any other service is used.
  • A Ticket is not transferable. We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification.
  • The Ticket is and remains at all times the property of PIAC.
  • Domestic tickets are valid for six (6) months from the date of issue and International tickets are valid for 6 months or 1 year from the date of first travel.
  • In the case of E-Booking, your PNR will be valid for only six (6) hours until you submit dues and collect your Ticket from the nearest PIA booking office.
  • The Ticket you have purchased is valid only for the sectors shown on the Ticket, i.e. from the place of departure via any Agreed Stopping Places to the final destination.
  • The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our agreement with you. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.
  • If you want to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed.
  • Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may change the fare to be paid.

10.   Reservations

  • PIAC Booking Offices or Authorized Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).
  • PIAC does not guarantee providing any specific seat in the aircraft and you agree to accept any seat that may be allotted on the flight in the class of service for which the ticket has been issued. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
  • Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation, as to how and where it should be done. If it is required and you fail to reconfirm, we may cancel your onward or return reservations. However, if you advise us you still wish to travel, and there is space on the flight, we will reinstate your reservations and transport you. If there is no space on the flight we will use reasonable efforts to transport you to your next or final destination.
  • If you do not show up for any flight without informing us in advance, we may cancel your onward reservations. However, if you do inform us in advance, we will not cancel your subsequent flight reservations.

11.   Carriage / Baggage

The following conditions apply on carriage and baggage :

  • You will be required to pay a charge of Baggage in excess of the free Baggage allowance.
  • We may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this case you will be entitled to a refund. We may also refuse to carry you or your Baggage if:
    1. The carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew and also if such action is necessary in order to comply with any applicable government laws, regulations, or orders.
    2. Your carriage/baggage contains items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations.
  • For safety reasons, we may not allow or may limit electronic equipment in baggage, including, but not limited to, mobile telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices.

12.   Links

Our website may contain links to other websites. Please be aware that PIAC is not responsible for the privacy practices of websites not operated by PIAC or an entity in the "Pakistan International Airlines Corporation Group". We encourage our users to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our website.

13.   Web Ticket Purchase

Domestic Passengers should please arrive at the airport at least 90 MINUTES prior to your scheduled departure time. International passengers should please arrive at the airport THREE (03) HOURS prior to your scheduled departure time. When going through security, please have your personal identification National Identity Card (CNIC) or valid passport along with printed copy of web-ticket before entering Airport restricted area for necessary verification.

  1. A passenger who has made online booking(s)/Ticketing (whether for his/her travel alone or for a group of persons traveling with him/her) using his/her own credit card is required to be a part of traveling party and must present the said CREDIT CARD along with National Identity Card or Passport to PIA airport check-in staff at the time of check-in.
  2. If passengers wish to take refund, he/she must cancel the reservation through PIA Contact Center at 111-786-786 (or International Toll Free numbers) and send an e-mail to PIA web refund unit at KHIWTPK@PIAC.AERO with web ticket receipt and last four digits of credit card.
  3. Pakistan International Airline reserves the right to deny boarding who does/do not comply with PIA laid-down policies/requirements without any liability accruing to Pakistan International Airline whatsoever.
    Please contact your credit card issuing bank in case there are any additional charges in your statement.
  4. Discounts approved on selected international routes for students, senior citizens and blind passengers are offered at PIA Ticket offices only.
  5. Terms and conditions and/or other information including but not limited to penalties, free baggage allowances, refunds and changes in reservations provided through this website may be updated, amended, changed or removed by PIA at anytime and without further notice to you. By using PIA’s web ticketing service you agree to be bound by the latest version of such terms/conditions/information & documents.
  6. Please ensure that you re-read and review the terms/conditions/information & documents every time you use PIA’s web ticketing services.
  7. Your cooperation will be appreciated for your own security and prevention of credit card fraud.

Change of Booking

  • Change of booking is allowed on Web tickets subject to PIA's terms and conditions.
  • Web-tickets are non-transferable, non-endorsable, non re-routable & non-exchangeable.
  • All un-utilized Web Tickets are acceptable for refund as per PIA refund policies (Conditions apply).

Web Bookings

Bookings made online are temporary and must be purchased from nearest PIA Ticket Office within six hours to avoid cancellation. Please visit nearest PIA Ticket office along with system generated booking confirmation email (sent to your email address at the end of online booking) or print a copy of itinerary upon completion of booking, to make the payment and avoid cancellation. Please note that the reservation will not be considered as confirmed unless a valid ticket is purchased.

For bookings made on the day of flight departure, please complete ticket purchase either within the purchase time limit of up to six hours or at least four hours before scheduled departure time of flight (whichever is earlier).

  1. The fare is not guaranteed until purchase confirmation is attained.
  2. Check-in closes 30 minutes prior to scheduled departure for domestic flight(s), one (01) hour prior to scheduled departure for International flight(s).
  3. Travel agents are not allowed to issue tickets against bookings made online.
    Discounts approved on selected international routes for students, senior citizens and blind passengers are offered at PIA Ticket offices only.
  4. Terms and conditions and/or other information including but not limited to penalties, free baggage allowances, refunds and changes in reservations provided through this website may be updated, amended, changed or removed by PIA at anytime and without further notice to you. By using PIA’s web ticketing service you agree to be bound by the latest version of such terms/conditions/information & documents.
  5. Please ensure that you re-read and review the terms/conditions/information & documents every time you use PIA’s web ticketing services.

Please remember to carry the following documents at Airport for verification at the time of Check-in:

  1. Original Credit Card used for Web Ticket Purchase.
  2. Computerized National ID Card (CNIC) or valid Passport.
  3. Printout of Web ticket receipt or E-ticket confirmation receipt sent to passengers email address.

For any further inquiry, please feel free to call our toll free phone numbers, depending upon your location:

  • Domestic Queries Only - 111-786-786
  • USA/Canada Queries - 1-800-578-6786
  • UK Queries - 800-587-1023
  • Saudi Arabia Queries - 800-844-0524
  • U.A.E Queries - 8000-441-1270.
  • France Queries - 0800-90-5350.

© Copyright 2006, Pakistan International Airlines Corporation