PIA - Pakistan International

Great People To Fly With

Overseas Toll Free Numbers
8000-441-1270

UAE / Toll Free
0-800-587-1023

UK / Toll Free
800-844-0524

Saudi Arabia / Toll Free
1-800-578-6786

USA/Canada / Toll Free
0800-90-5350

France / Toll Free

Passenger Handling Services Training

Home » PIA Training Centre » Courses Offered » Passenger Handling Services

S.No Title Duration
Terminal Side Training
1 Basic Passenger Services 3 Weeks
2 Passenger Service - Refresher 3 days
3 Dangerous Goods Regulations (DGR) - Basic (for Check-in Personnel) 1 Week
4 Mass & Balance 2 Weeks
5 Passenger Services Awareness 1 Week
6 Human Factors 2 days
7 IATA AIRLINE Customer Service

3 days
8 IATA STATION Management

2 Weeks
9 SSCI (Sabre Sonic Check in International) 3 days
Ramp Side Training
1 Dangerous Goods Regulations (DGR) Basic for Load Planners  1 Week
2 Dangerous Goods Regulations (DGR) - Refresher 3 days
3 Loading/ Unloading 1 Week
4 Mass & Balance 2 Weeks
5 Ramp Safety & Human Factors - Basic 2 days
6 Ramp Safety & Human Factors - Refresher 1 day
7 Human Factors 2 days
8 Ground Support Equipment Apprenticeship 3 Years
Baggage Side Training
1 Baggage Attendant Course 2 days
2 Baggage Handling 2 days
3 World Tracer Management - World Tracer Management (WTM) 1 Week
4 World Tracer Management - World Tracer Management (WTM) - Refresher 2 days

NOTE: All courses are developed as per IATA Manuals.

Reference: (Airport Operations, IATA DGR, IATA ULD Technical Manual, Ground Operations Manual, IATA AHM, Customer Service and IATA Passenger Resolution Manual)

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