Communication and Escalation Matrix |
Inquiry |
PIA |
1Link |
1st Level |
2nd Level |
1st Level |
2nd Level |
Customer Service |
Kashif Afzal: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Tasawwur Atique: This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Khwaja Owais |
+92-21-35814520 |
021-99044737 |
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Fares, Seat Availability & Points Settlement |
Kamran Haider: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Imran Hashim: This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Khwaja Owais |
+92-21-35814520 |
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Refund or Cancellations |
Salman: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Waqas H. Pasha: This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Umair Shahid |
+92-21-35814933 |
021-99044963 |
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Reconciliations & Recoveries |
Shahzeb: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Mazhar Abbasi: This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Umair Shahid |
+92-21-35814933 |
0345-3162998 |
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IT/Technical |
Syed Jawad Shah: This email address is being protected from spambots. You need JavaScript enabled to view it. |
Javed Iqbal: This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Khwaja Owais |
+92-21-35814520 |
+92-21-35814520 |
051-9272299 |
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General/Others |
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Asghar Kamal: This email address is being protected from spambots. You need JavaScript enabled to view it. |
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Khwaja Owais |
Majid Rafique: This email address is being protected from spambots. You need JavaScript enabled to view it. |
+92-21-35814520 |
051-9059318 |
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