Passenger Services Training Unit caters for training in the domains of Passenger Check in Services, Ramp Operations, Baggage Management and Load Management. In addition to these core areas, we also offer Safety Management System (SMS), Human Factor and Security courses.

Our strength is IATA approved faculty having an average experience of more than 10 years. As we are an IATA authorized aviation training institute, and all of our regulatory courses are approved by the Pakistan Civil Aviation Authority (PCAA), hence students having attained relevant qualifications from us readily secure jobs in domestic and international markets

COURSES OFFERED:
S. No  Title  Duration
Terminal Side Training 
1 Basic Passenger Services 3 Weeks
Passenger Service – Refresher 3 days
3 Dangerous Goods Regulations (DGR) Category 8,9,10 1 Week
4 Mass & Balance 2 Weeks 
Passenger Services Awareness 1 Week 
6 Human Factors 2 days 
7 IATA AIRLINE Customer Service 3 days 
8 IATA STATION Management 2 Weeks
9 HITIT Crane (Departure Control System) 3 days 
  Ramp Side Training
1 Dangerous Goods Regulations (DGR) Basic Category 8, 9, 10 1 Week
2 Dangerous Goods Regulations (DGR) – Refresher 3 days
3 Loading/ Unloading 1 Weeks 
4 Mass & Balance 2 Weeks
5 Ramp Safety & Human Factors – Basic 2 days
6 Ramp Safety & Human Factors – Refresher 1 day 
7 Human Factors 2 days 
8 Ground Support Equipment Apprenticeship 3 Years
Airbus 320
1 A-320 Initial 3 days
A 320 – Conversion 3 days 
A 320 Recurrent – Cabin Crew 1 day 
A 320 Transition – Cabin Safety Procedures– Flight Crew 2 days
5 Joint SEP Refresher – Flight Crew 1 day
Baggage Side Training 
1 DGR, Human Factor and Ramp Safety for Baggage Attendant (Urdu Version)  2 days
2 Baggage Handling 2 days
3 World Tracer Management – World Tracer Management (WTM) 1 Week
4 World Tracer Management – World Tracer Management (WTM) – Refresher 2 days

 NOTE: All courses are developed as per IATA Manuals. References: (Airport Operations, IATA DGR, IATA ULD Technical Manual, Ground Operations Manual, IATA AHM, Customer Service and IATA Passenger Resolution Manual)