Airline tickets have rules and conditions attached to them which determine the price (fare) of that ticket. When you book a flight with PIA, there will be certain conditions that you must know before (or after) purchasing your ticket, especially those that govern whether your ticket is refundable, whether additional charges will be imposed in case your travel plans change, and what weight of baggage you are allowed to carry.
Different fares (or classes of travel) have different conditions, and they also vary according to your travel itinerary. Be sure to ask your travel or reservations agent about the conditions associated with your booked flight.
Click on your chosen region of travel below and find out more about these booking conditions:
London / Manchester / Birmingham
Note :
1. Change of booking (COB) is allowed on Web tickets subject to PIA’s terms and conditions.
2. Web-tickets are non-transferable, non-endorsable, non re-routable & non-exchangeable.
3. All unutilized web tickets are acceptable for refund as per PIA's refund policies (Conditions apply).
4. PIA reserves the right to change/update/alter the above-mentioned conditions and penalties at any time, without any notice. In case of any conflict, the airline’s viewpoint shall prevail with respect to the above.
5. If the ticket is not instantly purchased on temporarily held booking made from the web or mobile, the price may be subjected to revisions in the same RBD/fare class at the time of ticket purchase due to the dynamic nature of airlines' pricing decisions. In such cases, a new level price will be applied to the ticket issued online.
GENERAL CONDITIONS
Online Booking Conditions
Flight changes are now made easy for online customers. Access your ticketed flights under your booking from the ‘My Booking’ function of the website and App and process the desired flight changes.
Customers are requested to please see the booking conditions for the applicable change fee. Country-wise booking conditions are available under our ‘Booking Conditions & Penalties’ section of the PIA website and app for applicable charges on any voluntary changes. For details please call PIA Contact Centre.
Ancillary Services
Customers can now purchase extra services such as a seat assignment, extra baggage, and airport lounge access from the Manage Booking section for any flights purchased previously from the PIA website and Mobile App.
Refunds
Refunding online tickets is now made easy. Online Customers can access their booking, and process refunds for full itinerary. Customers desiring to cancel their booking, may select all the flights and follow the link to the web page to cancel/obtain a full refund for the entire journey.
For partial refunds, please contact the PIA call center to cancel any valid booking/itinerary, and then feel free to write to
For applicable penalties on voluntary refunds, customers may see the applicable charges provided for every country of travel under our ‘Booking Conditions & Penalties’ section of the PIA website and app.
Online Payment Conditions
Online payments made through credit or debit cards through the PIA website or PIA Mobile App are processed through an automated and secure payment gateway subject to fraud screening processes. Online customers are advised to enter the correct credit/debit card billing address along with cardholder information. Failure to do so may lead to payment rejections and price changes without prejudice to the airline.
Any case of fraud/embezzlement with the online booking process will be subjected to appropriate legal action. PIA may require the passenger to provide additional payment verification before or at the time of check-in. For payments that may have been disputed or reported as fraud by the card issuing bank, guarantee payment may be collected from the traveling passenger at the time of travel, before or after.
Customers are requested to provide valid email addresses and contact numbers both at origin and destination (in case of overseas travel). The airline reserves the right to deny boarding on tickets issued from the web and mobile where the customer fails to provide cardholder contact details or conditional online payment may be linked to fraudulent activity.
Additional Bank Fee
For information pertaining to the applicable fee on website credit and debit card payments, Customers are requested to check their card issuer’s schedule of bank charges prior to purchasing the ticket and confirm if their card issuer will charge any additional fee on the web/mobile purchases.
Conditions of payment in foreign currency while purchasing online with the PIA website and Mobile App.
Currency Options
Online customers have the option to convert their payment to desired foreign currency during the booking process. Please note that the following conditions apply if the ticket is bought with currency conversion.
- The option to convert currency is only available on the PIA website and mobile app for ticket purchases and selected additional services. PIA is not liable to provide the currency conversion option.
- The applicable exchange rate will be binding for bookings made which may vary.
Credit/Debit Card Excess Charges
Card issuer banks may charge additional fees to certain customers. Pakistan International Airlines has no role or influence in the application of such charges.
Management has approved the following policy for stretcher cases on RM and non-RM flights on Domestic & International routes with immediate effect till further notice:-
a. For flights under Revenue Management:
The highest market-selling fare of Economy class i.e. RBD “Y” shall be charged for each seat removed for the stretcher. This shall be applicable on the entire PK network Domestic & International flights.
b. For Flights NOT under Revenue Management:
Economy class market selling fare i.e RBD “K” shall be charged for each seat removed for the stretcher.
APPLICABLE TAXES/FUEL SURCHARGE ON STRETCHER CASES
All applicable taxes (such as RG, PK, SP1 etc) and fuel surcharge (YQ) will be charged only once per every stretcher case passenger.
Discounts: – No discounts whatsoever will be allowed on stretcher case.
TICKETING PROCEDURE:
a. STRETCHER PATIENT
- In the fare calculation box enter the applicable one-way fare.
- Q must be entered at the end of the itinerary (code for surcharge to show extra fare).
- The total fare collected is to be shown in fare and total boxes.
b. ATTENDANT
- The available RBD (market selling fare) in Economy class shall be charged.
- The ticket for the attendant will be issued in the normal manner except in the * endorsement box * enter the words * accompanying stretcher case *.
- The applicable fare shall be entered In the fare calculation box.
NOTE Stretcher case fare will not be based on any special, promotional or government-directed discounted fares.
CHARGES
EXCESS BAGGAGE ALLOWANCE:
Applicable Free Baggage Allowance for single passenger will be entitled, however applicable excess baggage charges will be collected as per the existing policy.
CANCELLATION CHARGES/NO-SHOW CHARGES/REFUND COB CHARGES:
- There shall be no cancellation charges/Refund Charges if the booking is canceled 24 hours before departure (Stretcher cases only).
- In case of cancellation within 24 hrs of flight departure, 10% of the fare charged to apply. Same policy to apply for a refund.
WAIVER OF CANCELLATION – NOSHOW CHARGES:
Waiver shall be permissible only in case of Death on the production of the death certificate.
BOOKING STRETCHER FOR NON-REVENUE PIA EMPLOYEE:
- Stretcher booking for non-revenue shall be made exactly as per booking for revenue passenger, but it will be subject to a letter from the Chief medical officer CMO the employee requires a stretcher.
- 15% of the applicable N class fare for the sector multiplied by the number of seats removed to be charged. Ticket issuance will be the same as advised for the Revenue passenger. This policy shall be restricted only for PK employees.