PIA - Pakistan International

Great People to Fly With

Overseas Toll Free Numbers

UAE / Toll Free

UK / Toll Free

Saudi Arabia / Toll Free

USA / Toll Free

Canada / Toll Free

France / Toll Free
Click here for more Countries

Customer Care

Home » Customer Care

Committed to Delivering the Highest Standards of Service

PIA's vision is to exceed customer expectations. We are available, around the clock, to answer your questions and resolve your problems. Please use the tools below to communicate with us.

We're on-call and listening.


Ask a Question


Contact Us


If you have any questions or need more information about PIA's products and services, please use the form below to send us a query. A PIA representative will respond to you as soon as possible. Your feedback is important to PIA. Please use the form below to provide your views on a selected topic and a PIA representative will get in touch with you as soon as possible.  This list of frequently asked questions and their corresponding answers will hopefully address some of your queries. Please feel free to Ask a Question if you do not find what you are looking for.


Overseas Pakistanis

Grievance Commissioner for Overseas Pakistanis


DOT Requirements

Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available here http://ostpxweb.dot.gov


Passenger Rights Under EU Rules:

If you are flying from a country in the European Union, you have legal rights under European law. Your legal rights can be found in full here: