INTRODUCTION

When you buy a ticket to travel on a flight PIA operates, you enter into a contract of carriage with us. That contract gives you the right to be carried on a flight or series of flights and its terms are governed by:

  • the terms and conditions of contract of the Ticket; these Conditions of Carriage; applicable Tariffs; and our Regulations.

PIA assumes that the above referenced terms are read, understood and agreed by you when you make a reservation or buy a ticket for travel. This document describes these conditions of carriage.

PIA reserves the right to change, amend or alter the contents of this document any time.

For a current copy of this document always refer to the PIA website cms.piac.aero or our sales agent.

INDEX OF CONTENTS

ARTICLE 1 - WHAT PARTICULAR EXPRESSIONS MEAN IN THESE CONDITIONS 

ARTICLE 2 - WHEN THESE CONDITIONS ARE APPLICABLE

  • General
  • Code shares
  • Overriding law
  • Conditions prevail over Regulations

ARTICLE 3 – TICKETS

  • General
  • Period of validity
  • Non-use of Ticket
  • Sequence of Flight Coupon use
  • Replacement of Ticket
  • Our name and address on Tickets

ARTICLE 4 - FARES, TAXES, FEES, CHARGES AND EXCEPTIONAL CIRCUMSTANCES SURCHARGES

  • Fares
  • Taxes, fees and charges
  • Surcharges in exceptional circumstances
  • Currency

ARTICLE 5 – RESERVATIONS

  • Reservation requirements
  • Fare payment requirement
  • Personal data
  • Seating
  • Aircraft
  • Reconfirmation of reservations
  • Cancellation of onward reservations


ARTICLE 6 - CHECK-IN AND BOARDING

ARTICLE 7 - REFUSAL AND LIMITATION OF CARRIAGE

  • Our right to refuse carriage
  • Reimbursement of costs
  • Fitness to fly
  • Carriage of pregnant Passengers and newborn children
  • Special assistance
  • Passenger reimbursement of medical expenses
  • Carriage of unaccompanied children
  • On board services
  • Ground services

ARTICLE 8 – BAGGAGE

  • Free Baggage allowance
  • Excess Baggage
  • Items you must not carry in your Baggage
  • Firearms and dangerous items
  • Right to refuse carriage
  • Right of search, screen and x-ray
  • Checked Baggage
  • Unchecked Baggage
  • Collection and delivery of Checked Baggage
  • Animals

ARTICLE 9 - SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS, DENIED BOARDING

  • Schedules
  • Remedies for cancellation, rerouting and delays
  • Denied boarding

ARTICLE 10 – REFUNDS

  • Involuntary refunds
  • Voluntary refunds
  • Refund on lost Ticket
  • Right to refuse refund
  • Currency
  • By whom Ticket refundable
  • Limitation of your rights

ARTICLE 11 - CONDUCT ABOARD AIRCRAFT

  • General
  • On board alcohol
  • Smoking policy
  • Breach of duty

ARTICLE 12 - SERVICES PROVIDED BY THIRD PARTIES

ARTICLE 13 - TRAVEL DOCUMENTS, CUSTOMS AND SECURITY INSPECTIONS

  • General
  • Refusal of entry
  • Passenger responsible for fines, detention costs and other charges
  • Return of confiscated travel documents
  • Customs inspection
  • Security inspection

ARTICLE 14 - SUCCESSIVE AIRLINES

ARTICLE 15 - LIABILITY FOR DAMAGE

  • Applicable rules
  • Scope of liability
  • General limitations
  • Death or injury of Passengers
  • Baggage
  • Delay in the carriage of Passengers
  • Advice to international Passengers on limitation of liability

ARTICLE 16 - TIME LIMITS FOR BAGGAGE CLAIMS, PROCESSING OF BAGGAGE CLAIMS, AND TIME LIMITS FOR ALL ACTIONS FOR DAMAGES

  • Time limit for Baggage claims
  • Processing of Baggage claims
  • Time limit for all actions for damages

ARTICLE 17 - OUR REGULATIONS

ARTICLE 18 – INTERPRETATION

ARTICLE 19 - CHARTER & SPECIAL FLIGHTS

 

Pakistan International
All rights reserved