Committed to Delivering the Highest Standards of Service
PIA’s vision is to exceed customer expectations. We are available, around the clock, to answer your questions and resolve your problems. Please use our help line, email or online feedback form to communicate with us.
We’re on-call and listening
If you have any questions or need more information about PIA’s products and services, please contact us on our 24/7 helpline at 111-786-786. A PIA representative will respond to you as soon as possible.
Your feedback is important to PIA
This list of frequently asked questions and their corresponding answers will hopefully address some of your queries. Please feel free to Ask a Question if you do not find what you are looking for.
Grievance Commissioner for Overseas Pakistanis
Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights.
Passenger Rights Under EU Rules:
If you are flying from a country in the European Union, you have legal rights under European law. Your legal rights can be found in full here:
Conditions & Penalties
If you plan to fly with us, be sure to check beforehand the booking conditions and penalties relevant to your region of travel.
While travelling you should know what weight or amount of baggage you are allowed to carry. Get more information from our handy baggage guide.
Advance tax is collected on tickets in accordance with sections 236B & 236L of the Income Tax Ordinance, 2001 on rates specified therein at the time of sale of tickets. Since the advance tax collected is adjustable, PIA issues the tax certificates to its customers on request basis. SOP of Certificate of Advance Tax on ticket