Flight changes are now made easy for the online customers. Access your ticketed flights under your booking from ‘My Booking’ function of the website and App and process the desired flight changes.

Customers are requested to please see the booking conditions for applicable change fee. Country-wise bookings conditions are available under our ‘Booking Conditions & Penalties’ section of PIA website and app for applicable charges on any voluntary changes. For details please r call PIA Contact Center.

Customers can now purchase extra services such as a seat assignment, extra baggage and airport lounge access from Manage Booking section for any flights purchased previously from PIA website and Mobile App.

Refunding online tickets is now made easy. Online Customers can access their booking, and process refund for full itinerary. Customers desiring to cancel their booking, may select all the flights and follow the link to the web page to cancel/obtain a full refund for entire journey.

For partial refunds, please feel free to write to This email address is being protected from spambots. You need JavaScript enabled to view it. with booking details or call PIA Call center for further assistance.

For applicable penalties on voluntary refunds, customers may see the applicable charges provided for every country of travel under our ‘Booking Conditions & Penalties’ section of PIA website and app.

Customers who have used credit or debit card of third party / person other than passenger to purchase online tickets are allowed to travel without any requirement to show original card used for the online payment unless advised otherwise.

Customers are requested to ensure providing valid email address and contact number both at origin and destination (incase of overseas travel).

For information pertaining to the applicable fee on website credit and debit card payments, Customers are requested to check their card issuer’s schedule of bank charges prior to purchasing the ticket and confirm if their card issuer will charge any additional fee on the web/mobile purchases.


Conditions of payment in foreign currency while purchasing online with PIA website and Mobile App.

Online customers have the option to convert their payment in desired foreign currency during booking process. Please note that following conditions apply if ticket is bought with currency conversion.

  • Option to convert currency is only available on PIA website and mobile app for ticket purchases and selected additional services. PIA is not liable to provide the currency conversion option.
  • Applicable exchange rate will be binding for bookings made which may vary.

Credit/Debit Card Excess Charges

Card issuer banks may charge additional fees to certain customers. Pakistan International Airlines has no role or influence in the application of such charges.