last updated: 12th Oct 2020
Updates on Travel Restrictions and Operational Changes due to COVID-19 outbreak
Dear Valued Customers,
As you are all aware, due to the situation of the COVID-19 (novel coronavirus) outbreak, our regular international flight operations have been affected. We are operating a limited number of flights during this period. These flights are subject to approvals from the Government of Pakistan, and respective countries' governments and relevant authorities. We are working closely with authorities and we aim to gradually return to regular operations as soon as circumstances allow.
Our domestic flight operations have been partially restored. PIA Contact Center is working round the clock to respond to all your queries and concerns, but due to the high volume of incoming calls, we understand that many calls may be left unanswered. We request you to kindly cooperate with us, and if you're not travelling in the next 48 hours, please wait and call us again later. We will do our best to facilitate you as per your expectations. If you have booked your seat through your Travel Agent, please contact them directly.
YOUR HEALTH AND SAFETY, OUR PRIORITY
In the wake of the COVID-19 pandemic, we have adopted rigorous cleaning and meticulous disinfection procedures in our aircraft, as prescribed by Pakistan Civil Aviation Authority. Personal Protective Equipment (PPE) and surgical face masks are required to be worn by our cabin crew and cockpit crew during the flight.
Watch here how we make sure your health and safety while you're travelling is our top priority.
HEALTH AND SAFETY MEASURES ONBOARD
While on board, we are trying to follow preventive measures and guidelines as closely as possible. We request you to follow our cabin crew’s instructions at all times. Please occupy only those seats that are allocated to you, and try not to congregate/move about in the aircraft during the course of the flight. All passengers are required to wear a face mask throughout the flight. Limited meal services will be available.
This is to ensure that you stay safe whilst you travel with us.
Countries across the world have imposed stringent travel restrictions. Travelers are requested to check their eligibility and requirements before travel. More information can be found here: