COVID 19 NOTICE

Dear Valued Customers,

As you all are aware, the situation of COVID-19 (novel coronavirus) is beyond our control and safety is our top priority. Therefore, in compliance with the instructions of Government of Pakistan, as well as travel restrictions imposed by almost all countries, PIA's international flight operations have been suspended from 21st March to 4th April 2020. To facilitate our valued customers during these times, we have waived off all change of booking fees till 5th April 2020.

Inland situation is also aggravating and many domestic flights have been cancelled due to insignificant passengers' movement, for which we apologise. Our Call Center is working hard day and night to respond to all calls but due to the very high volume of incoming calls, we understand that many calls may be left unanswered. We request you to kindly cooperate with us, and if you're not travelling in the next 72 hours, please wait and call us later. We will do our best to facilitate our customers as per their expectations. If you have booked your seat through your Travel Agent, please contact them directly.

Appreciate your cooperation.

---------- 

Updates on Travel Restrictions and Operational Changes due to COVID-19 outbreak

 

last updated: 26th March 2020 

In response to the COVID-19 (novel coronavirus) outbreak, several countries have imposed travel restrictions to help limit the spread of the virus. You are requested to check relevant travel advisories to and from the countries you are traveling. 

The situation is dynamic and our flight schedules may change at short notice to comply with regulatory directives or operational requirements. PIA continues to work closely with authorities on this important global issue, and will keep you informed with the latest operational updates. Travel security and safety for our passengers is our top concern.

As per directives of Civil Aviation Authority of Pakistan, all international and domestic flights have been suspended till 4th April 2020. Any special flights operating out of Pakistan will be planned and notified of accordingly.

 

Mandatory Requirement for International Travelers Arriving in Pakistan

As directed by the Govt. of Pakistan, all international travelers arriving in Pakistan are required to fill in the Personal Declaration of Origin and Health form and hand it over to the Health Department Staff present at the airport, soon after disembarkment from the plane. 

As directed by the Civil Aviation Authority of Pakistan, all international travelers arriving in Pakistan on 21st March 2020 and onward are required to provide a copy of the test result for COVID-19 through RT-PCR, conducted during 24 hrs prior to their flight. The test result must include name and passport number of passenger, and will be required at the disembarkment airport in Pakistan along with the Health Declaration form mentioned above. These measures are being taken to control the spread of novel coronavirus in Pakistan. 

 

WAIVER OF CHANGE OF BOOKING FEES 

Since your travel plans are changing due to the current global situation, change of booking fees on ALL international travel to/from Pakistan have been waived. Now you can re-plan your travels with peace of mind and without paying penalty fees. 

Terms & Conditions:

  • Travel period valid from 16th March 2020 till 5th April 2020.
  • Any difference in fare or taxes as a result of the change in booking will still apply.
  • In case validity of any partially-used tickets is expiring, it may be extended for under one year from the initial date of travel. 
  • Fees for additional services may apply.
 

FLIGHT UPDATES

The novel coronavirus outbreak situation remains dynamic, and our flight schedules may change at short notice to comply with travel restrictions imposed by other countries' governments or regulatory authorities, or our operational requirements. PIA continues to work closely with the authorities and aims to provide our affected passengers with updated information as early as possible.

Flight schedules have been affected as follows:

Domestic (within Pakistan) - suspended from 26th March till 2nd April 2020.

United Arab Emirates -  from 19th March 2020 onward, only nationals of UAE & GCC (except Qatar) and transit passengers are allowed. More information here:  https://www.dubaiairports.ae/alert/latest-covid-19-update-

Canada (Toronto) - limited operations. Only Canadian nationals & permanent residents are allowed to travel to Canada.

Oman (Muscat) - limited operations. Only nationals of Oman and GCC are allowed from 17th March 2020 onward.

Kingdom of Saudi Arabia  -  suspended from 15th March 2020 for two weeks.

Denmark (Copenhagen) - limited operations from 14th March 2020 onward. (Only Danish citizens are allowed to enter the country. Waiver of change fees applies for visit visa-holding passengers) 

Kuwait (Kuwait city) - suspended from 13th March 2020 till further notice.

Italy (Milan) - suspended from 10th March till further notice.

Qatar (Doha) -  suspended from 9th March till further notice.

China and Japan - flights suspended till 31st March 2020.

 

More Information

If you are considering travelling to COVID-19 (novel coronavirus) affected countries, you can find more information here:

COVID-19 Updates - World Health Organisation

Travel Health Notices - Centers for Disease Control and Prevention

Travel Advisories - IATA Travel Centre